Job Description
Operations Manager
Northwood, Middlesex
£50,000 - £65,000 per annum (Dependent on Experience)
Full Time | Permanent
About The Well Group
The Well Group Limited is a specialist compliance and facilities management provider delivering Water Hygiene, Legionella Control, Plumbing & Heating and Facilities Management services throughout London and the South East.
Our clients include Local Authorities, Schools, NHS organisations, Housing Associations and Commercial Property Owners.
As part of our growth strategy, we are actively expanding our Electrical, Fire & Security and Training divisions and are seeking an experienced Operations Manager to lead and execute the delivery of our procedures and services and support the next phase of our growth.
The Opportunity
This is a key leadership role within the business, responsible for the day-to-day operational delivery of contracts, projects and compliance activities.
Reporting directly to the Managing Director, you will oversee Supervisors, Compliance Personnel, Administrators and operational support functions, ensuring services are delivered safely, compliantly, profitably and in accordance with company procedures.
You will take ownership of operational delivery from instruction through to invoicing, ensuring resources, systems, processes and personnel are effectively managed to support customer satisfaction, profitability and sustainable growth.
Key Responsibilities
Operational Management
• Manage the day-to-day operational delivery of all contracts and services.
• Lead and support Supervisors, Compliance Personnel, Administrators and operational support staff.
• Ensure works are delivered efficiently from instruction through to completion and invoicing.
• Monitor operational performance across all divisions.
• Manage labour allocation, scheduling and resource planning.
• Oversee subcontractor performance and supplier relationships.
• Drive continuous improvement across operational systems and procedures.
Contract Delivery & Commercial Performance
• Ensure contractual KPIs and service levels are achieved.
• Monitor profitability and margins across contracts and projects.
• Review operational performance and identify opportunities for improvement.
• Ensure jobs progress efficiently through to invoicing and payment.
• Support commercial decision making through operational reporting and analysis.
Compliance, Quality & Accreditations
• Work closely with the Compliance Manager to maintain company accreditations and certifications.
• Support annual audits and accreditation renewals.
• Ensure operational teams work in accordance with company quality management systems, policies and procedures.
• Maintain compliance with contractual, statutory and regulatory obligations.
• Promote a culture of quality, safety and continuous improvement.
Procurement & Tender Support
• Support procurement activities and supplier management.
• Assist with tender submissions, framework applications and bid opportunities.
• Participate in pricing exercises and operational reviews.
• Contribute to quality responses, mobilisation plans and delivery methodologies.
• Support the growth of new service lines and contracts.
Systems & Administration
• Oversee the effective use of Joblogic and operational systems.
• Monitor operational KPIs and management information.
• Support payroll processes in conjunction with the Accounts Team.
• Ensure operational records, reports and documentation are maintained accurately.
• Develop and improve operational procedures and reporting systems.
Essential Requirements
• Proven experience in an Operations Manager, Head of Operations or Senior Contract Management role.
• Experience within Facilities Management, Compliance Services, Building Services, Water Hygiene, M&E or a related sector.
• Strong leadership and people management skills.
• Experience managing operational delivery teams.
• Strong commercial awareness and understanding of contract profitability.
• Experience managing KPIs, SLAs and customer relationships.
• Excellent organisational and communication skills.
• Full UK Driving Licence.
Desirable Requirements
• Experience working with Local Authorities, Schools, NHS or Public Sector clients.
• Experience within Water Hygiene, Legionella Control or Statutory Compliance services.
• Experience using Joblogic or other CAFM systems.
• Knowledge of ISO management systems and accreditation processes.
• Experience supporting procurement and tender submissions.
Success Measures
• Contracts delivered safely, compliantly and profitably.
• KPI and SLA targets consistently achieved.
• Company accreditations successfully maintained.
• High levels of customer satisfaction.
• Operational processes consistently followed.
• Efficient management of operational teams and resources.
• Successful support of tender and procurement activities.
• Reduction in operational issues requiring Managing Director intervention.
Why Join The Well Group?
This is an exciting opportunity to join a growing compliance and facilities management business with ambitious plans for expansion across Water Hygiene, Facilities Management, Electrical Services, Fire & Security and Training.
You will play a pivotal role in shaping operational excellence, supporting growth and helping build a business recognised for quality, compliance and customer service.
To apply, please submit your CV together with a short covering statement outlining your relevant experience and achievements.