Join Sky as a Customer Service Advisor in our Livingston contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.
It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.
What you’ll do:
* Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
* Learn about our products and how to have great conversations with customers
* Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
* Be part of a supportive, fun, and friendly customer service team
* Work 37.5 hours on our Monday to Friday 1200-2000 with a 1 in 4 Saturday shift pattern. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
What you’ll bring:
1. Brilliant listening skills
2. A passion for problem solving
3. An ability to empathise and understand customer...