To provide a 24-hour, 7 days a week service to include receiving and directing calls, assisting both the general public, CHS and Trust personnel. Dealing with telephone calls both internally and externally district wide. Operating pager systems and monitoring critical alarms and keeping associated records. Telecommunications staff are expected to be courteous and considerate at all times and have excellent customer care skills.
Due to the nature of the job, confidentiality must be adhered to at all times. The post holder may be the only member of staff on duty and will need to use their own initiative and be responsible for the full range of duties.