Job description
Salary: £ per hour
Location: Portadown
Hours: Monday-Friday, weekly, start time betwee 7am -
Benefits:
1. Free onsite parking
2. Career development with a leading employer
About the Role
We are recruiting a Customer Support Coordinator for Thompson Aero Seating in Portadown, one of Northern Ireland's top manufacturing employers. This is a key support role, ideal for candidates with strong customer service, order management and administration experience;a self starter with strong verbal and written communication skills.
Key Responsibilities:
3. Processing sales orders and producing acknowledgements
4. Liaising with Planning, Production, and Supply Chain teams
5. Coordinating order book updates and ensuring data accuracy (MRP system)
6. Attending departmental meetings to support on-time delivery
7. Sales Order and MRP reviews for data accuracy
8. Compiling and reporting on quotes, budgets and revenue forecasts
9. Managing aftermarket support and updating pricing information
10. Supporting KPI reviews and escalation of issues where needed
11. Participating in customer order support, including 24/7 out-of-hours rota for customer support line managing calls and orders.
Essential Criteria:
12. 2+ years' experience in a similar role within a production/manufacturing environment
13. 3 A Level passes (A-E) or equivalent
14. Proficiency in MS Word and Excel
15. Knowledge of MRP / Order Management Systems
16. Experience in customer order management
Desirable Criteria:
17. Strong problem-solving and decision-making skills
18. Experience working to tight deadlines across multiple departments
19. Excellent written and verbal communication skills
Join us and be a part of the journey to deliver exceptional service, powered by Staffline Recruitment Ireland's expertise in connecting talented individuals with meaningful work.