Summary
An exciting opportunity is available for an enthusiastic individual to join our organisation as an Information Communication Technician (ICT) Level 3 Apprentice. This role is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business.
Wage
£19,000 a year
Training course
Information communications technician (level 3)
Hours
Monday - Friday between 9:00am - 5:30pm.
37 hours 30 minutes a week
Start date
Monday 25 August 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
* Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
* Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
* Support the management and deployment of operating systems and application software
* Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
* Assist with cyber security tasks and participating in IT security awareness initiatives
* Handle data backup and recovery procedures
* Create and update technical documentation and user guides
* Deliver excellent customer service both in-person and remotely
* Collaborate with IT colleagues and other departments to solve problems and improve services
Required Skills & Qualities
* Strong interest in technology and IT support
* Excellent problem-solving skills and attention to detail
* Willingness to learn and adapt to new technologies
* Ability to work independently and as part of a team
* Organisational skills and ability to prioritise workload
* Effective verbal and written communication skills
Desirable (not essential)
* Basic knowledge of Windows
* Understanding of basic networking principles
* Familiarity with Microsoft Office suite
Where you'll work
UNIT 11
AVON RIVERSIDE ESTATE
VICTORIA ROAD
AVONMOUTH
BS11 9DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
What you'll learn
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
* ICT (Information Communications Technician) Level 3 Apprenticeship Standard
* You will also receive full training and support from the Just IT apprenticeship team to increase your skills
* Your training will include gaining a Level 3 Information communications technician qualification
More training information
There will be opportunities to get involved in software development to solve problems and increase business efficiency, and understand the importance of data within an organisation.
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 +)
* Maths (grade C/4 +)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Passion for ICT
* Hardware and software
* Hard-working
* Motivated
* Microsoft