We are seeking a seasoned ServiceNow Architect – TSM to lead architecture and solution delivery for a large‑scale telecom transformation program. The role focuses on end‑to‑end ServiceNow TSM design, OSS/BSS integrations, and governance aligned with ITIL and ITOM standards.
Responsibilities
* Define and drive technical architecture, roadmap, and solution design for ServiceNow TSM
* Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management
* Architect and oversee integrations with OSS/BSS systems via REST, SOAP, IntegrationHub, and APIs
* Enforce platform governance, best practices, code reviews, and standards
* Collaborate with business and technical stakeholders to align platform capabilities with business objectives
* Mentor development teams and support platform scalability and optimization
Skills
* ServiceNow TSM, ITSM, ITOM, CMDB/CSDM expertise
* Telecom operations and service assurance knowledge
* OSS/BSS systems and integrations
* Strong programming and scripting skills (JavaScript, ServiceNow APIs, Flow Designer)
* Excellent stakeholder management and communication skills
Preferred
* Telecom domain certifications
* Experience with large‑scale telecom transformations
* Knowledge of network lifecycle management and NOC operations
Qualifications
* Bachelor’s degree in Computer Science, Information Technology, or related field
* 10+ years in enterprise software architecture and implementation
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