Role Overview
The role of the HWA Team leader is to lead the Health & Wellbeing team for the Brookside Group Practice/Earley+ PCN and to grow and develop the health and wellbeing offering of services to our patients. The Team Leader will provide non-medical support and help to patients who need to get their lives back on track. The Team Leader will also look at ways to develop the service both internally and externally with 3rd parties, voluntary sector and the community. The Team Leader will be responsible for an overview of the team’s work week by week, ensuring case loads are appropriately allocated depending on availability and specialisms, including associated team members such as MIND Wellbeing worker, Care Co‑ordinator(s) and Mental Health Practitioner.
We are a member of Berkshire West Clinical Commissioning Group.
We have won the HSJ (Health Services Journal) Digital Award for our innovative work to refine our triage processes and model of care.
Responsibilities
* To be the main point of contact for the team
* To lead team discussion and decision making
* To monitor and help the team to develop their skills through training
* To keep open channels of communication between team members and across the practice
* To represent the team in meetings, internally, externally and with patients
* To monitor and manage staffing (incl. annual leave requests, RTW forms) and patient demand levels
* To monitor the team’s timetables and daily tasks so all staff grow and develop in their role, and ensure tasks are prioritised appropriately
* To be part of the Practice induction process when relevant
* To write or oversee any protocols, plus review them regularly (annually)
* To assist in the team appraisal processes
* To invest in team meetings and communication across the organisation, encouraging ownership and involvement and enabling staff to grow in their individual development
Practice Features
* Use of Anima to aid triage/consultation
* Strong IT and systems including Emis Web, Accu‑Rx, DXS, ANIMA Documents
* Longstanding Training Practice with GP Registrars, Physician Assistants trainees and others
* The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.
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