Artemis Human Capital are delighted to be exclusively recruiting for a Head of Retail Sales on behalf of a UK wide merchant. You will be working with a very ambitious organization that supply a wide selection of products to trade professionals, retail customers, and commercial projectsranging from hospitality and healthcare to residential and industrial developments. Job Purpose: The Head of Retail Sales will lead and manage the retail showroom and sales team, with oversight of the marketing function. This role ensures smooth operations between the sales floor, supplier network, and customer service processes. With a strong focus on improving profitability, the manager is responsible for driving financial performance through team development, supplier optimisation, and customer satisfaction - without engaging in direct sales. Key Responsibilities: 1. Team Leadership & Showroom Oversight Supervise the sales team across the showroom. Set individual and team targets that include profitability KPIs (e.g., margin per sale, upselling rates). Support and train staff on product knowledge, customer engagement, and profitable sales strategies. Organise team rotas to ensure optimal showroom coverage and operational efficiency. 2. Supplier & Product Coordination Understand supply chain issues and work to resolve these with suppliers to improve service and profitability Monitor high-margin product performance and work with buying team on strategic purchasing Ensure stock rotation minimises losses from discontinued or slow-moving items. 3. Customer Experience Management Oversee the customer journey from initial consultation to after-sales service. Handle escalated or complex customer issues, aiming to resolve them cost-effectively and professionally. Promote value-added services (e.g., premium delivery) to increase order value. Ensure a culture of service excellence that supports long-term customer loyalty and repeat business. 4. Sales, Profitability & Business Performance Monitoring Track daily, weekly, and monthly sales and profitability performance. Monitor gross margins, average transaction values, and conversion rates; implement actions to improve weak areas. Provide financial insights to senior management and suggest pricing or promotion strategies. Drive ROI-driven showroom campaigns and margin-focused promotions. 5. Operational & Administrative Duties Maintain showroom presentation and merchandising to encourage premium product uptake. Coordinate display updates to showcase high-margin ranges and seasonal bestsellers. Support budgeting and forecasting with a focus on profitability and cost control. Ensure compliance with company policies, including GDPR, health & safety, and loss prevention. Have oversight of the marketing function ensuring we communicate with all our customers effectively and efficiently. Skills & Experience Required: Proven experience in retail management, preferably in the bathroom, kitchen, interiors, or home improvement sectors. Strong understanding of margin analysis, cost control, and profitability improvement. Skilled in people leadership, training, and performance management. Excellent supplier negotiation and stock management abilities. Commercially aware with strategic thinking and decision-making skills. Highly organised and confident working across internal departments and suppliers. Contact Get in touch with Nicky Strutt for more information