Practice Group / Department: Legal Transformation – Applied Technology Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Applied Technology team design and build technology solutions to NRF’s clients and is a key component of NRF Transform. With our team of developers, business analysts and consultants we work closely with clients and colleagues, such as Legal Operations Consulting, to address some really challenging legal and business problems. The Role We are looking for a friendly, approachable and experienced Solutions Support Analyst to join our team and support the tailored solutions we build for our clients. Our development team works in both product development and consulting roles depending on the nature of the project and our client’s needs. Key Responsibilities Collaborate with our team of consultants, solution architects, developers, project managers and product managers to help solve client problems using appropriate technology Learn quickly and be able to develop the skills required to competently support client solutions built on Microsoft platforms Communicate effectively with colleagues and team members on complex technical topics and issues Support our Microsoft solutions through the development lifecycle, helping with testing and deployment, access management and performing security updates Work in accordance with established technical best practice principles to ensure we offer high quality products and solutions to clients Build upon existing processes and protocols through continuous process improvement and sharing lessons learnt Create and maintain accurate and detailed documentation on solutions and processes Maintain up-to-date knowledge of Microsoft and emerging technology relevant to our clients and the legal industry Participate in team and department initiatives, social events, and special projects Technologies that you’ll be working with: Power Platform (Power Apps, Power Automate, Dataverse, Power BI) Azure Services (including Entra ID, Logic Apps, Azure Functions, Security) Azure DevOps, SharePoint, Copliot and other 365 applicataions. Skills and Experience Required An understanding of Microsoft Power Platform, Entra ID and Azure services at a foundational level A team player but also able to work independently when needed Working knowledge of some coding languages is not necessary but will be helpful Certifications on the Microsoft technology stack are desirable, Azure and Power Platform in particular Ability to design, build, think and communicate in a systematic manner Excellent analytical, problem identification and issue resolution skills Excellent verbal and written communication skills Proven and demonstrable dedication to quality of work and client focus The ability to work efficiently and effectively towards deadlines Ability to handle multiple, simultaneous projects with consistently high-quality results Able to demonstrate good judgment in sensitive or stressful situations LI-JC1 Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here .