Logistics Planning & Customer Service Team LeaderCement & Packed Products Business - Office BasedAre you a strategic logistics leader ready to shape a high‑impact, centralised function at the core of our operations? We're looking for a proactive and forward‑thinking manager to build and lead our Planning & Order Taking team.This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network.If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we'd love to hear from you.What You'll Be DoingBuild and lead a new centralised planning and order‑taking function, setting the vision and driving best practice.Define and implement logistics excellence across processes, technology, systems, and automation.Optimise routing, scheduling and load planning to enhance delivery performance and reduce cost.Ensure robust and compliant order‑taking processes, preventing load contamination and minimising operational risk.Collaborate closely with internal teams to align transport plans with supply chain and customer requirements.Embed a culture focused on delivering excellent customer serviceEnsure a Continuous Improvement process exists to maintain excellent customer serviceManage performance of transport providers, including both own‑fleet and third‑party hauliers.Drive key delivery metrics, including OTIF (On Time In Full).Resolve service issues and implement long‑term solutions to maintain excellent customer satisfaction.Lead continuous improvement initiatives to increase reliability, efficiency, and service quality.Build strong relationships with hauliers, logistics partners and customers.Create a seamless, positive customer experience through efficient order handling and communication.Manage all communications into the Logistics Control Tower, ensuring SLA adherence.Work cross‑functionally to align goals, priorities and performance expectations.What You'll BringA pragmatic, resilient mindset with a structured approach to problem‑solvingStrong working knowledge of relevant road transport legislationClear, confident communication skillsA passion for continuous improvement and great customer serviceExcellent numeracy, literacy, and attention to detailExperience with logistics planning tools and systemsStrong stakeholder management and relationship‑building abilitiesA customer‑first mindset with a focus on adding valueAbility to collaborate, influence and drive positive changeA commitment to developing, leading and motivating a high‑performing teamYour Functional StrengthsProven experience leading a centralised logistics planning or order‑taking teamProven experience in managing a customer service or logistics order taking teamDemonstrable capability of leading large teamsAn inquisitive approach to always wanting to drive improvementsExperience of continuous improvement methodologiesDeep understanding of logistics planning systems, routing tools, and end‑to‑end processesExperience & Qualifications (Desirable)Business degree or equivalent experienceTransport Certificate of Professional Competence (CPC)Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT)If you're ready to shape the future of our logistics capability and lead a function that truly makes an impact, we'd love to hear from you.Why TarmacWe don't just offer a job, we offer a career.Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:Bonus schemeEnhanced holiday entitlementContributory pension schemeAccess to the Tarmac Reward website with discounts on retailers, holidays, etc.Access to our Employee Assistance helpline for free and confidential adviceAccess to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ, Parents & carers, Ability, Wellbeing, Female voice and menopauseTraining and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you're coming from a military background, we'll support your transition and help you build a successful career with us.We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.Ready to build your future?Click 'Apply' to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long!Tarmac TarmacCareersTarmac Trading Limited