Job overview
The Systems Principal for ePMA and eOBS will act as the expert technical lead for both systems, ensuring their optimal performance, integration, and development. The post holder will manage system administration, user support, configuration, and enhancements, while contributing to strategic developments aligned with Trust objectives.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
Provide expert technical support to ensure 24/7 availability of ePMA and eOBS systems.
Lead on system upgrades, including planning, testing, and implementation.
Lead collaboration with Infrastructure Engineers to coordinate and oversee the monthly security patching and testing of both non-production and production environments, ensuring minimal disruption and full compliance with Trust security protocols
Manage technical development and change requests from specification to deployment.
Work collaboratively with digital colleagues to ensure a robust, reliable, and user-friendly Business Continuity Plan (BCP) is in place and ready to be activated for both the ePMA and eOBS systems if required.
Liaise with suppliers and internal stakeholders to support system enhancements and resolve issues.
Lead or participate in specialist projects, including testing workstreams and issue resolution.
Maintain system documentation, test logs, and provide summary reports.
Contribute to the development and maintenance of the clinical safety case for both ePMA and eOBS systems, particularly when implementing system changes.
Ensure compliance with Trust policies, data protection, and clinical safety standards.
Deliver training and guidance to end users as required.
Working for our organisation
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm giving you the very best of good work life balance.
Working for your organisation
The Clinical Systems Team falls within the Digital Services umbrella, empowering technology and process to ensure the customers have the best possible result.
About our locations:
The Clinical Systems team are primarily based at Bethlem but also work across various of sites:
Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) I
Detailed job description and main responsibilities
Key Responsibilities:
·Provide expert technical support to ensure 24/7 availability of ePMA and eOBS systems.
·Lead on system upgrades, including planning, testing, and implementation.
·Lead collaboration with Infrastructure Engineers to coordinate and oversee the monthly security patching and testing of both non-production and production environments, ensuring minimal disruption and full compliance with Trust security protocols
·Manage technical development and change requests from specification to deployment.
·Work collaboratively with digital colleagues to ensure a robust, reliable, and user-friendly Business Continuity Plan (BCP) is in place and ready to be activated for both the ePMA and eOBS systems if required.
·Liaise with suppliers and internal stakeholders to support system enhancements and resolve issues.
·Lead or participate in specialist projects, including testing workstreams and issue resolution.
·Maintain system documentation, test logs, and provide summary reports.
·Contribute to the development and maintenance of the clinical safety case for both ePMA and eOBS systems, particularly when implementing system changes.
·Ensure compliance with Trust policies, data protection, and clinical safety standards.
·Deliver training and guidance to end users as required.
Communication and Working Relationships
Internal
·Service Directors / Heads of Service / Matrons
·Business Managers
·Pharmacy Managers
·Clinical and Administrative Staff
·Planning and Performance Team
·Information Teams
·ICT Staff
External
·Service Users
·System Suppliers and Contractors
·NHS Trusts, Health Authorities, Social Services
·Institute of Psychiatry and other academic partners
Person specification
Qualifications
Essential criteria
1. Professional IT qualification or 5+ years in an IT environment
2. Experience in IT application support
3. Good general education, preferably to degree level
4. Evidence of ongoing professional development
Desirable criteria
5. Additional professional IT certifications
6. Experience with ICT solution implementation in clinical settings
Experience
Essential criteria
7. 2+ years managing clinical or patient information systems
8. Experience with contract management of external vendor/suppliers
9. Experience supporting users with varying technical knowledge
10. Strong understanding of clinical data quality and reporting
11. Proficiency in Microsoft Office (Excel, Access)
Desirable criteria
12. Project management experience (Prince2 preferred)
13. Familiarity with ITIL practices
14. Experience with T-SQL, HL7 messaging standard
15. Knowledge of NHS operational frameworks
16. Experience in clinical environments and business process mapping
Knowledge and Skills
Essential criteria
17. Strong customer service orientation
18. Excellent communication and presentation skills
19. Logical problem-solving and root cause analysis
20. Ability to prioritise and manage workload under pressure
21. Effective negotiation and influencing skills
22. Self-motivated and proactive
23. Strong team collaboration across clinical and business departments
24. Experience maintaining business-critical systems in compliance with legal standards