Job Description
Senior Branch Manager
Location:Shirley Branch
Salary:£35,000 - £44,000 per annum
Contract:Permanent
Hours:35 hours per week (09.00 17.00, Monday Friday / 09.30 - 12.30 Saturday)
Were made for each other
At the West Brom, we know solid futures dont happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, well do everything we can to help them build the life they want bit by bit. Were all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, youll put the customer at the heart of everything you do and make a positive lifelong impression.
What youll be doing:
1. Looking after the day to day running of your branch whilst managing several branch managers.
2. Providing strong leadership and coaching your teams whilst ensuring everything runs smoothly.
3. Managing recruitment and retention of high-quality teams whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
4. Promoting a customer centric culture and finding ways to improve the customer experience.
5. Leading on tech developments within your branch teams.
6. Ensuring controls are in place to comply with legislation, Consumer Duty, FCA regulations and policies and procedures.
7. Keeping things safe and sound in branch, especially whe...