About the role This is a brand-new and exciting opportunity to shape and lead our approach to heat network compliance and performance in line with the 2026 regulatory changes. With Ofgem now acting as the regulator for heat networks under the Heat Networks (Market Framework) (Great Britain) Regulations 2026, this role is critical in ensuring we meet new authorisation requirements, deliver excellent customer outcomes, and build a future-ready service. Initially, you'll take a project-led approach, driving implementation, building processes, and embedding compliance frameworks. As the service matures, you'll play a key role in building and leading a new specialist team. This role can be based from any of our offices - Tewkesbury, Norwich or Weston Super Mare, with flexibility to work from home and on site. You will be required to travel across our geography, with approximately five visits per month to sites or offices. A company car or cash allowance is provided to support this travel. Join Bromford, part of BromfordFlagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West - all backed by the scale and ambition of the BromfordFlagship group. What You'll Get: £45,000 - £52,000 (DOE) per year with annual review Company car or cash allowance alternative Annual performance bonus £500/year for private medical, dental, gym, or insurance 27 days annual leave bank holidays, with buy/sell options Pension Employer contributions up to 10% Life assurance & wellbeing support for you and family Retail discounts Flexible working options available What You'll Be Doing: Regulatory & Compliance Lead registration and authorisation of all heat networks with Ofgem Develop robust compliance frameworks, audit evidence, and regulatory submissions Act as the key contact for Ofgem and the Energy Ombudsman Customer & Consumer Protection Ensure compliance with heat network consumer protection standards Oversee billing accuracy, complaint handling, and service performance Act as escalation point for complex customer issues and vulnerability support Billing, Tariffs & Commercial Oversight Ensure transparency and fairness in billing and tariff setting Identify efficiencies and opportunities for cost savings Technical Performance & Delivery Monitor performance and resilience of heat networks Work with asset and operational teams to ensure reliability and lifecycle planning Minimise customer impact from outages Projects, Strategy & Decarbonisation Lead implementation of new regulatory and operational frameworks Support decarbonisation plans and future investment strategies Develop business cases and secure funding opportunities Leadership & Governance Provide clear reporting to senior stakeholders on compliance and risk Support the development of a future Heat Networks team Drive continuous improvement and best practice across the organisation What We're Looking For: Experience Experience in utilities, energy management, or property services within a large organisation Experience working with suppliers, consultants, and contractors Strong background in project delivery and implementation Experience managing operational services or processes Technical knowledge Understanding of the energy market and procurement Knowledge of heat network regulations, including metering and billing Awareness of the social housing sector (desirable) Skills and behaviours Strong stakeholder management and relationship-building skills Excellent communication, both written and verbal Analytical thinker with strong problem-solving ability Credible and confident advisor to senior stakeholders Organised and delivery-focused, with the ability to manage multiple priorities Why join us? This is a unique opportunity to build something from the ground up in response to a major regulatory shift. You'll play a key role in shaping how we deliver safe, efficient, and future-proofed heat networks-directly impacting customers' homes and wellbeing. At Bromford, part of Bromford Flagship, you'll be supported to grow your career while making a real difference in people's lives. Additional requirements Full UK driving licence Flexibility to travel across our geography Ability to pass a Basic DBS check Apply today or get in touch for a quick, informal chat-we're happy to talk through the role before you apply - recruitment@bromford.co.uk Please apply early, as we may close the vacancy early if we receive a high volume of applications. Closing date: 28th April 2026. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. What we offer Hybrid working, with the flexibility to work across our main locations and home Performance related pay based on shared success A choice of pension schemes with employer contributions of up to 10% Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family Life assurance of up to 4x annual salary Generous holiday, occupational sick pay and paid family leave The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. Annual allowance to spend on benefits of your choosing, including healthcare plans, dental care, gym membership, travel insurance and much more Fully funded professional membership [if a requirement of your role] Continuous learning and development opportunities About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We're a place for people determined to make a difference. Bromford. A place to make your own. Our commitment to equality, diversity and inclusion We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.