To provide the highest level of remote technical support for Pulsar customers and deliver on-site services safely and efficiently.
Responsibilities
* Carry out on-site services (commissioning/service/health check/breakdown/training) of Pulsar Measurement products installed at customer locations.
* Provide remote technical support for Pulsar products via telephone, email, Teamviewer, MS Teams and other platforms.
* Identify opportunities for repeat site service business at customer locations.
* Identify and feedback any trends with the use or behavior of Pulsar Measurement products through site services or remote technical support.
* Resolve technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
* Assist with testing new product developments as required.
* Assist with processing equipment returned for repair as required.
* Feedback any updates in H&S practices required for site activities in target industries.
* Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes.
Position Requirements
* Technical electrical/electronic engineering background. A formal qualification is preferred.
* A sound, logical approach to learning and problem solving.
* Good understanding of industrial measurement equipment and measurement techniques.
* Experience servicing/repairing electrical equipment.
* Good understanding of on‑site health and safety requirements employed throughout target industries.
* Ability to safely work alone and with others as part of a team.
* Confident and calm telephone manner.
* Full Driving Licence.
* Good time management and planning skills.
Preferred Qualifications
* A formal qualification in electronic engineering is preferred.
Computer Skills
* Microsoft Office – Excel, Word, Outlook, Sharepoint
Working Conditions
* Physical Demand(s): Can lift up to 75 lbs, sitting for reasonable periods of time.
* Visual Demand(s): Ability to look at a computer monitor for reasonable periods of time.
* Hazard(s): Manufacturing environment.
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