Join to apply for the Senior Floor Manager role at JD Sports Fashion
Overview
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities
* Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
* Drive store sales through effective merchandising, stock replenishment and team motivation.
* Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
* Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
* Foster a positive work environment by leading, mentoring and developing store colleagues to enhance their performance and engagement.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
Role Objectives And KPIs
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive KPIs including Units, Conversion, ATV, UPT and more.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction scores meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills And Experience
* Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of latest trends and competitors.
* Experience coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Monthly discretionary bonus schemes
* Company discount of 25% off a large number of products in-store and online
* Benefits platform access with exclusive deals and discounts
* Access to digital health and well-being services
* Health cash plans
* Internal development courses and opportunities to gain nationally recognised qualifications (England Only)
* Discounted Gym memberships at JD Gyms
* Access to colleague networks and opportunities to volunteer with JD Foundation
* Incremental Holiday Allowance
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