Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham Working Pattern: 24×7 shift rotation (including days and nights) £40,000 - £45,000 shift allowance perm benefits We're looking for a motivated and capable Service Desk Engineer to join a dedicated Command Centre team supporting a major client. This role is ideal for someone with a foundation in infrastructure support who's eager to grow their skills in a mission-critical environment. About the Role As part of a centralised operations team, you'll support a wide range of systems and services, working across both BAU and project activities. You'll play a key role in ensuring systems remain stable, secure, and high-performing. You will: Deliver proactive and reactive monitoring of client IT systems on a 24/7 basis Take ownership of assigned operational tasks through to completion Perform infrastructure checks (servers, networks, cloud environments) Conduct initial triage and apply known fixes where appropriate Collaborate with internal and third-party support teams to resolve issues Follow documented security and operational procedures Contribute to meeting SLA and KPI targets Create and maintain clear operational documentation Identify service risks, issues, and opportunities to improve processes Support knowledge sharing across the teamWhat You'll Bring Experience working in an IT infrastructure or service desk environment Strong desire to learn, develop, and progress your technical capabilities Self-motivation and a proactive approach to problem solving Good communication skills (written and verbal) Ability to work effectively within a team Strong attention to detail and time management Ability to work under pressure and follow technical procedures Interest in developing skills in areas such as DevOps, SRE practices, or container-based platforms Curiosity about how end-to-end solutions work across development and operations