Overview
Royal Voluntary Service has an opportunity for a Senior Retail Customer Assistant - Weekends to join our team at Norfolk and Norwich Hospital, Colney Lane, Norwich, NR4 7UY. This is a part-time, permanent role with a salary of £12.68 per hour (FTE £23,091 per annum).
About The Senior Retail Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide a range of beverages and healthy food choices. Our customers fund volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail Cafe at Norfolk and Norwich Hospital.
Responsibilities
* Providing friendly, helpful and efficient service at all times
* Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
* Operating the till and cashing up
* Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
* Ensuring that all stock and displays are replenished regularly and ordering supplies if required
* Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
* Supervise the site and the team in the absence of the Retail Service Manager and support the manager to achieve KPI’s set and be able to direct, train & support your team to deliver
Hours
16 per week. This is a weekend-only position. You must be available to work Saturday and Sunday between 09:00 and 19:00. The role consists of 16 hours per week. Example shifts include: 09:30 – 18:30.
Additional Information
Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences.
What You'll Bring As Our Senior Retail Customer Assistant
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Job Requirements
* Previous experience in a retail or cafe environment with experience of managing people
* Knowledge of EPOS systems would be advantageous
* Knowledge and experience of general administrative processes
* Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given
* Excellent communications skills
* Skilled at Organising, Delegating & Prioritising
* Can remain calm & professional in fast paced environment
* The ability to deliver excellent customer service
* Experience with email and internet is required
* Enjoy working within a passionate team as well as working on your own on occasions
* Flexible to the needs of the business & can attend out of hours training if required
Job Responsibilities (What you’ll be doing)
* Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge
* Supervise a team ensuring preparation of hot and cold food to legal food safety standards and assist at peak trade
* Operate the till and undertake cash reconciliation as required; open and close a service
* Receive incoming deliveries, distribute, maintain, and date rotate stock; assist in regular stock takes
* Engage with volunteers to direct and lead by example to ensure they have a great volunteer experience
* Maintain high levels of cleanliness, comply with Health and Safety and food hygiene standards, ensure areas remain tidy
* Support the manager to achieve KPI’s and direct, train and support the team to deliver
* Communicate and provide feedback to your team and manager on performance, and challenge where improvement is needed
* Flexible to the needs of the business and available to work any day of the week including weekends; may be required to work out of hours for training or stock takes
Service and Leadership Attributes
* Service Delivery Focused
* Delivers Objectives
* Enable Volunteers
* Supporting & Managing Others
* Quality Orientation
* Leadership
* Following Directions
* Equality, Diversity, and Inclusion
Benefits
* Salary of £12.68 per hour (FTE £23,091 per annum)
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Ten weeks’ company sick pay following successful completion of probation
* A great pension scheme
* 2 x Salary Death in Service Benefit, subject to qualification
* Enhanced Family Leave schemes
* Access to an exclusive rewards website for discounts and cashback
* 24-hour doctor line, dental/optical and other therapies support
* Free and confidential employee assistance programme with up to six face-to-face counselling sessions
* Extensive online and on-the-job training
* Opportunities to discuss flexible working and develop new skills
* Opportunity to make a positive impact in lives and communities
If you feel you have the skills and experience to become our Senior Retail Customer Assistant, please click ‘apply’ today. The closing date is 8th September 2025, with right to close early if sufficient applications are received. Please do not delay your application. We welcome everyone and promote inclusion and diversity in the workplace. For more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and help change lives, communities and society. Other organisations may refer to this role as Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.
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