People don't just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you're a people person, you'll love working here. What's more, you'll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we'll raise our game.
You will be responsible for:
1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
1. Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
2. Shifts are devised on a rota basis and are subject to change, including evening and weekend work
Have a passion for delivering great customer service.
Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.
What happens next? Once you've applied, our Talent Acquisition team will review your application. If you're successful at this stage, we'll email you with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we? We're William Hill, part of evoke. With over 1,300 shops across the UK, we've been a fixture on the UK high street since 1966. Our culture is built on trust and belonging, empowering our teams to work in a way that suits them, celebrating our differences, and winning together. You'll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More about evoke: We're a business that embraces change and progress. evoke is the new name for 888 Holdings, representing a new purpose, direction, and ambition. It's an exciting time to join us as we aim to deliver even greater betting and gaming experiences to our customers.
At evoke, you'll benefit from flexibility and a culture built on trust. We'll support your growth with career development opportunities.
What's in it for you? We offer a range of benefits, including:
* Flexible working hours: full and part-time roles available
* London Location Allowance: an additional 50p/hour within the M25
* Annual Pay Review & Bonus Scheme
* 28 days holiday (pro-rata)
* Paid birthday day off
* Subsidised travel for London roles
* Pension plan with 4% matching
* Perks and discounts in shops, cinemas, holidays
* Training and development opportunities
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