Join our dynamic team as a Works Planner in Halifax, enjoying a 4 on 4 off shift pattern. As a Works Planner, you will play a key role in ensuring efficient and effective planning of repairs and maintenance work across the group. You will be responsible for maximising appointment availability and technician productivity through the strategic use of our electronic scheduling system. Your work will help deliver a ‘right first time' service approach and exceptional customer experience to all residents.
About Together Housing Group
We are one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non‑profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion
As an organisation we are committed to having a diverse and inclusive workforce. We welcome applications from candidates with any of the nine protected characteristics. We are also a Disability Confident employer. Further information can be found at https://togetherhousing-group.my.canva.site/.
Key Responsibilities
* Be responsible for the effective day‑to‑day operational management of the electronic scheduling system, ensuring that appointments are made and kept, views are monitored and kept up to date daily, productivity is maximised and customer care is paramount.
* Ensure communication is optimised with operatives, staff, managers and customers at all times.
* Monitor and manage work carried out within agreed timescales in accordance with Together Housing Group's Policies and Procedures, Homes and Communities Agency guidance, best practice and customer aspirations.
* Be aware of the legal obligations under Section 11, Landlord and Tenant Act 1985, and ensure that any Section 11 repairs are identified, prioritised and undertaken within the appropriate timescale.
* Carry out work output monitoring on a predetermined basis and provide regular monitoring reports on each team, area, technician, trade, priority, timescales, etc.
* Ensure operatives communicate in a timely and accurate manner about the progress of work so that their work can be scheduled in view of customer requirements.
* Co‑ordinate the scheduling of repairs with the Planning and Repairs Systems Leader, the Customer and Business Development Team, Delivery Team, Co‑ordinators, Technicians, Customer Contact Team and other appropriate persons about changes or issues.
Requirements
* Experience of working within an office environment.
* Experience supporting the delivery of a front‑line responsive repair service.
* Ability to use IT applications such as Microsoft Word, Excel and Outlook, and to interrogate databases.
* Experience of working to set target timescales and deadlines.
Benefits
* Starting salary of £31,227.
* Equivalent of 27 days holiday (rising to 32 over 5 years' service) plus bank holidays.
* Working four days followed by four days off.
* 42 hours per week: weekday shifts 12‑hour days (8:00 AM‑8:00 PM) with a 1‑hour break; weekend shifts 7.5‑hour days (8:00 AM‑4:00 PM) with a 30‑minute break; weekend shifts are remote, while some weekday shifts will require working in the office.
* Attractive pension scheme.
* Health and wellbeing benefits including access to GPs.
* Financial and lifestyle benefits: cycle‑to‑work, vehicle leasing, financial advice.
* Staff support networks for menopause, culturally diverse, LGBTQ+ and disability.
* Full range of award‑winning benefits available on the Employee Benefits page.
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