Our client is a leading manufacturer of special purpose machinery for the food industry and due to their continued expansion Staffbase have been appointed to recruit for the position of Aftersales Co-ordinator.
£35K-£40K + Benefits
The Role:
The Aftersales Co-ordinator will work closely with the sales, service, engineering and spare parts teams and you will effectively organise and control after-sales activities.
Key responsibilities will include but is not limited to the following;
Co-ordinate service engineers work schedule
Effectively process all after sales enquiries undertaking tasks such as producing quotations, ordering spare parts, chasing suppliers, allocating resources to work etc etc.
Effective management and control of warranty claims and issue of spare parts in line with technical specifications
Undertake customer visits if and when required
Provide project management support co-ordintate installations, resource allocation, logistics etc etc
Monitor performance and produce accurate KPI reports.
Identify opportunities for continuous improvement
Providing technical support to customers and engineers in the field and assist with the allocation of engineers to installations and maintenance work.
Establish and maintain excellent customer relationshipsCandidate:
We are looking for a dynamic aftersales co-ordinator or service co-ordinator ideally with previous experience in a capex machinery, OEM or special purpose machinery environment .
You will be highly organised with good project management skills.
Applicants will have a good technical mindset ideally with some form of engineering qualification e.g. NVQ, HNC etc etc
You will have excellent people management skills and you will be capable of taking the lead in driving process improvement.
Must be computer literate experience with Outlook, Word, Excel, PowerPoint
Hours of Work:
Mon - Fri 40 hours
Benefits:
Excellent basic salary £35K -£40K Negotiable
33 days annual leave
Sick pay
Health insurance
Pension