Job Description
Job Title: EUC - Concierge & L2 Support SME
Location: Wokingham/Warwick, UK ( Office-based – 5 days a week)
Day Rate: £276.25 (Inside IR35)
Duration: 6 months
About The Role
We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a high-quality service experience.
Key Responsibilities
* Provide Level 2 IT support for desktops, laptops, peripherals, and printers.
* Troubleshoot hardware, software, and network issues both in person and remotely.
* Act as a concierge for corporate users, handling requests, reservations, and equipment logistics.
* Follow up with users until issues are fully resolved.
* Maintain accurate records in the ticketing system and create documentation for recurring issues.
* Collaborate with technical teams to maintain system integrity and security.
* Deliver excellent customer service in line with Service Desk procedures and KPIs.
Essential
Skills & Experience
* Experience in IT support or service/help desk environment
* Strong troubleshooting skills for desktops, laptops, peripherals, and printers
* Proven customer service or concierge experience
* Excellent communication, listening, and interpersonal skills
* Proficient in Microsoft Office and basic office equipment
* Ability to work efficiently under pressure in a fast-paced environment
Desirable
* Client-facing experience with strong stakeholder management skills
* Device rollout experience
* Degree in Hotel Management, IT, or relevant field