Senior User Researcher £55,000 - £76,000 GBP 10% Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher - Design Consultancy Location : London Salary : £55,000 - £76,000 10% Bonus Working Pattern : Hybrid/Flexible Working Are you passionate about designing services that truly meet user needs? Do you thrive in agile environments where your research drives real-world impact? Join a forward-thinking design consultancy that's redefining how public services are delivered. The Opportunity We're looking for a Senior User Researcher to lead research across the full-service lifecycle, from Discovery to Live. You'll work at the heart of multidisciplinary teams, shaping accessible, inclusive, and user-centred services that make a difference in people's lives. This is your chance to influence strategy, guide design decisions, and embed a user-first mindset across high-impact projects in the public sector. What You'll Be Doing Leading end-to-end user research across Discovery, Alpha, Beta, and Live phases Applying a wide range of qualitative and quantitative methods to uncover deep user insights Turning research into actionable outputs - personas, journey maps, pain points, and more Collaborating with designers, developers, BAs, and product managers to ensure evidence-based decisions Championing inclusive research practices aligned with GDS and WCAG standards Facilitating workshops, playback sessions, and show-and-tells to drive alignment Mentoring junior researchers and contributing to the evolution of research practice What You'll Bring 8 years of experience in user research, service design, or human-centred design Proven track record of leading research in agile, digital service environments Strong portfolio or case studies demonstrating research impact Deep understanding of GDS standards, accessibility, and inclusive design Confident communicator with experience presenting to senior stakeholders Eligible for SC clearance (5 years continuous UK residency required) Experience with SaaS or Salesforce is a plus Why Join? Work on meaningful projects that improve lives and systems Be part of a collaborative, inclusive, and values-driven team Access to flexible working, continuous learning, and tailored wellbeing benefits Join a workplace that celebrates diversity and supports your growth Ready to shape the future of public services through research? Apply now and help design services that work for everyone. Reference: AMC/JWH/UXRL1 jawh