Job Description
Maintenance Team Leader - 6 month FTC
Department: Property Management
Location: Brixton
Role Overview
We are seeking an experienced and highly organized Maintenance Team Leader to oversee and support the day-to-day maintenance operations across a growing residential property portfolio.
This role will act as the central point of control for maintenance processes, contractor management, compliance tracking, budgeting oversight, and team support - ensuring properties are safe, compliant, and maintained to a high standard.
Key ResponsibilitiesMaintenance Oversight & Coordination
* Support and supervise Maintenance Coordinators in daily operations
* Oversee all maintenance handovers from Project Management for new developments
* Manage servicing schedules for water tanks, sprinkler systems, pumps, and other plant equipment
* Ensure preventative and reactive maintenance is completed on time
* Cover the Maintenance Coordinator role during absences
Meetings & Reporting
* Lead Move-In Maintenance meetings
* Hold regular internal Maintenance meetings
* Produce and analyse reports from the Fixflo maintenance reporting system
* Track performance metrics and outstanding works
Budget & Financial Oversight
* Approve invoices up to £500 (with oversight on £1,000+ invoices)
* Monitor and track maintenance budgets
* Ensure all orders (Screwfix, IKEA, Amazon, etc.) are centrally approved
* Maintain accurate Excel trackers for appliances, boilers, dehumidifiers, and electric heaters
Contractor & Compliance Management
* Manage contractor communication and performance
* Oversee contractor contracts and ensure insurances are updated annually (new and existing suppliers)
* Arrange required training for maintenance staff and caretakers
* Manage wayleave agreements
* Oversee CCTV matters
* Ensure meter readings and smart meter records are maintained
Property & Communal Management
* Conduct property inspections
* Carry out communal area visits and oversee communal cleans
* Ensure caretakers’ maintenance reports are actioned
* Manage caretakers’ keys
* Review caretaker reporting sheets, scan documentation, and order new supplies
* Oversee bin management across sites
Resident Relations & Complaints Handling
* Handle all maintenance-related complaints
* Manage PRS complaints
* Respond professionally to negative online reviews related to maintenance
* Send mass communications regarding noise complaints, rubbish, and other communal matters
Skills & Experience Required
* 3+ years’ experience in property maintenance coordination or property management
* Strong knowledge of residential maintenance operations and compliance
* Experience using maintenance reporting systems (Fixflo preferred)
* Excellent budgeting and invoice approval experience
* Strong contractor management skills
* Confident handling complaints and resident communications
* Highly organized with strong administrative and Excel skills
* Ability to lead meetings and support junior team members
Personal Attributes
* Proactive and solutions-focused
* Strong leadership and decision-making skills
* Excellent written and verbal communication
* Ability to manage multiple developments and priorities simultaneously
* Professional and calm under pressure
What We Offer
* Competitive salary
* Opportunity to take ownership of maintenance operations
* Career progression within a growing property portfolio
* Supportive and professional team environment