Job Title: Office Administrator
Location: Ripon, North Yorkshire
Company:
Job Type: Full-Time (Monday–Friday)
Salary: £24,420 per annum
About Us:
is a leading UK supplier of premium sewing threads, needles, haberdashery, and specialist products for the leatherwork and textile industries. We pride ourselves on outstanding customer service, product expertise, and delivering high-quality goods to businesses and individuals across the UK and beyond.
We are seeking a proactive, organised, and personable Office Administrator to join our friendly and dedicated team at our Ripon-based office. This is a great opportunity to work in a close-knit environment where attention to detail and teamwork make a real impact.
Key Responsibilities:
* Provide general administrative support across the office and warehouse team
* Manage incoming calls, emails, and customer enquiries with professionalism and efficiency
* Process customer orders accurately using our order management system
* Coordinate with the warehouse team to ensure timely dispatch and delivery of goods
* Maintain stock records and support with inventory checks
* Prepare invoices, credit notes, and basic financial documentation
* Support website order processing and address customer queries related to online purchases
* Handle filing, document management, and general office organisation
* Liaise with suppliers and couriers where necessary
* Assist with marketing support tasks such as mailouts or website updates (training provided)
* Provide occasional support in packaging or dispatch during busy periods
Requirements:
* Previous experience in an administrative or office support role
* Strong organisational and multitasking skills
* Excellent verbal and written communication
* Confident using Microsoft Office (Word, Excel, Outlook)
* High attention to detail and accuracy in data entry
* Comfortable working independently and as part of a team
* Friendly, professional manner with a customer-first approach
Desirable:
* Experience in a retail, e-commerce, or stock-based environment
* Familiarity with order management or inventory systems
* Basic knowledge of accounting processes (e.g., invoicing, reconciliations)
* Interest or experience in textiles, sewing, or crafts
What We Offer:
* A supportive and friendly working environment
* Training and development opportunities
* Staff discount on a wide range of products
* Free on-site parking
Job Types: Full-time, Permanent
Pay: Up to £24,420.00 per year
Benefits:
* Company pension
* On-site parking
* Store discount
Language:
* English (required)
Work Location: In person