We are looking for a Unit Coordinator to join the Assessment Centre/Clinic at Redhill. The role is client-facing, working alongside clinical colleagues to ensure the smooth day-to-day running of the clinic. Duties include monitoring and overseeing administrative tasks, liaising with clinical and non-clinical colleagues at various UK locations, managing client appointments, greeting attendees, and recording attendance on bespoke databases.
Main duties
* Manage daily administrative operations of the assessment centre/clinic reception
* Liaise with internal teams (Co-ordinators, Service Delivery, Clinical Delivery, Customer Services)
* Greet and assist individuals, confirm Data Protection checks, record attendance, and process expenses
* Confirm Data Protection checks with individuals, handle queries and complaints in line with company policies and update individuals on appointment delays
* Work with the Senior management team, maintain accurate records and reports using bespoke systems, liaise with clinical colleagues within the assessment centre for smooth workflow and support KPI achievement
* Follow the company’s Data Protection Policy for electronic and manual filing records
Ad hoc duties
* Maintain cleanliness, tidiness, and professional appearance of rooms, equipment, and self in line with company policies
* Handle telephone queries, make/receive calls, and arrange additional services such as interpreters when needed
* Support clinical activities by acting as a chaperone if required and ensuring accurate filing of patient records (paper and electronic)
* Monitor, order, and manage clinical/admin supplies to ensure smooth centre operations
Qualifications
* NVQ Level 2 qualification or equivalent in Customer Service (desirable)
* 4 GCSE/O level passes A-C or equivalent, including English and Maths (essential)
* A minimum of two years customer service reception experience (desirable)
* Experience in working with medical professionals, patients, and managing teams in a target-driven environment
* Proficient in using Microsoft programs and databases
Essentials and Knowledge
* Customer service/reception experience and confidence in dealing with the general public in difficult situations
* Experience of working in a clinical environment is advantageous, but training will be provided
Skills & Abilities
* Excellent communication and customer service skills with internal and external customers
* Ability to prioritise, make quick decisions, work with minimum supervision, and manage workloads to meet KPIs
* Proactive, flexible team player with a positive attitude toward learning and development
Other information
* Salary: £25,396.80 per annum
* Position: Full-time, permanent
* Location: Hybrid (Redhill)
* Hours: 40 hours per week, Monday to Friday
What We Offer
* Flexible Working
* IPRS Clinical Development Training Program
* Annual CPD budget for external courses
* Protected Weekly Hours for Development
* Professional Development Opportunities
* Employee Assistance Programme including free confidential counselling
* High-street discounts
* 20 days’ annual leave plus 8 days’ bank holidays (bank holidays may be required as part of your pattern)
* Moving Day Leave
* Company pension scheme
* Recruit a Friend bonus scheme
* Environmental Initiatives
* Westfield Health Cash Plan
* Free Eye Tests every 2 years
* Free annual Flu-Vaccination
* Probation completion eligibility for the company bonus scheme up to 10% of annual salary based on performance
Apply directly or contact our recruitment team for a confidential chat.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and will make reasonable adjustments at interview and employment for our candidates. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com
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