Syon Clinic in Middlesex is part of Circle Health Group, Britains leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administration Lead to join their team of staff in the Operations department. This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties of this role include: • Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met. • Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas. • Act as the key point of contact for operational queries and escalate issues where required. • Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments. • Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling. • Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies. • Provide day-to-day supervision, coaching, and support to administrative staff Applicants should meet the following criteria: • Experience in a healthcare administration or patient services role. • Strong leadership, team coordination, or supervisory experience. • Excellent communication and interpersonal skills. • Strong organisational skills and attention to detail. • Proficient in Microsoft Office and patient management systems. Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including: • 25 days holiday per year bank holidays, increasing to 30 days with service • Private Pension Scheme • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions • Friends & Family Hospital Discounts • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay • Non-contributory life insurance • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits • Access to resources, tools and services to support your wellbeing • Employee recognition programmes • Industry leading training and development opportunities