Overview
Join to apply for the IT Support Technician II role at Trupanion.
This position is open to candidates in the Altrincham area with a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.
Responsibilities
* Provide technical support to Trupanion team members both professionally and efficiently, maintaining a high degree of customer service.
* Take ownership of user problems and be proactive when dealing with team member issues.
* Escalate advanced technical issues, and work with system owners to resolve these issues.
* Perform internal processes for tasks such as remote access assistance and provide answers to common inquiries, while working in an Active Directory environment.
* Design processes to improve the support experience and levels of self-service.
* Create accurate documentation, both internal and external facing.
* Coordinate communication between users and other IT staff/groups.
* Ensure compliance with established IT and company policies and procedures.
* Drive improvements in workflow, procedures, and processes.
Experience
Qualifications
* IT Support related experience, typically aligned with at least three years of related professional work experience.
Skills
* Excellent technical skills gained with relevant experience in a service support function.
* Good customer service, communication, and people skills.
* Familiar with any VDI environment (Citrix, VDI, RDP).
* Following and creating process documentation.
* Committed to personal development and self-improvement.
* Self-starter that brings both interpersonal skills and creative problem-solving skills.
* Comprehensive knowledge of Office 365 and Windows 10-11.
* Familiarity with Linux & Apple OSx.
* Batch script, PowerShell, or basic programming operations.
* Good knowledge of domain management applications or MDM technologies.
* Good working knowledge of networking and hardware standards.
* Solid understanding of security concepts, principles and practices.
Education, Registration & Certification
* Bachelor’s degree, or related qualification/s.
Compensation
* The base salary for this position is £30,000 (GBP) on a full-time schedule.
* Along with base salary, Trupanion employees may be eligible for monthly bonuses.
* We grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
Benefits And Perks
* Bonus opportunities
* Private medical insurance and health cash plans
* 33 days annual leave including bank holidays
* Five-week sabbatical after five years of employment
* Restricted Stock Units
* Open, casual, and fun office environment
* Cycle to work scheme
* Life Insurance, Critical Illness Cover and Group Income Protection
* Lifestyle Spending Account
* Various Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks
Additional Information
For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
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