JOB SUMMARY
Responsible for needs analysis and performance improvement activities in achieving efficiencies in a physician office setting/hospital outpatient departments; develops, plans, organizes, and directs practice operations in partnership with providers, support staff and medical practice management leadership. Directly supervises the following in assigned medical practices/hospital departments: Medical Practice Supervisorsin addition toNursing and Office Professionals. Responsible for the overall direction, coordination, and evaluation of the employees within the assigned medical practices.
DUTIES & ESSENTIAL FUNCTIONS
* Overall performance rating of below indicated essential job duties:
*
o Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
o Works in collaboration with various departments throughout the health system to become a strong clinically integrated network; Develops a strong working knowledge of the various online performance dashboards and operational tools critical to the successful practices; Communicates clearly and often with direct reports and foster an environment of teamwork and trust; Develops practices that are patient centered and reviews monthly perceptions of care to drive change where needed.
o Has a strong understanding of the financial aspects of the practices and works with managers to stay within the approved FY budgets; Oversees the daily operations of various medical practice environments using responsible interpretation and integration of KDMC policy and procedure; Assists in developing and implementing the strategic long and short-range plans that are in line with the goals of the health system; Represents medical practice and interacts with regulatory agencies, insurance carriers, and other professional and community groups.
o Identifies and facilitates processes, workflows and staffing mixes that will lead to practice sustainability and efficiencies using the electronic medical record; Participates as a medical practice management division representative on various committees in the hospital environment and communities served; Forecasts trends involving healthcare, staff development and competency needs and verification and establishes and maintains reporting systems.
o Participates in the development and implementation of operational and capital budgeting processes; Enhances operational effectiveness, emphasizing cost containment and high-quality patient care; Recognizes the vital role of customers in the organization and provides assistance, cooperation and service 100% of the time as apart of the daily work.
o Incorporates information from formal and informal customer and patient feedback processes into the employees' daily practice; Contributes to the success of the organization by participating in organizational and customer service/employee relations action plan programs, keeping current on new developments within the health system and by performing other duties as assigned.
EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
* Minimum requirement:
o Bachelor’s degree in a health related field or 7+ years Practice Management related experience or Combination of education and experience equivalent
Preferred qualifications
* Completion of UKKD LEAD Academy.
WORKING ENVIRONMENT
* This job operates in a professional office environment routinely using standard office equipment such as computers.
* Occasionally requires travel to and from off-site locations
* The noise level in this position is usually low
PHYSICAL DEMANDS
* Frequently required to maintain a stationary position behind a computer or while presenting to individuals or groups.
* Frequently required to move about throughout the Medical Center or while rounding.
* Constantly required to communicate with people electronically, telephonically and in-person requiring talking and hearing.
* Constantly required to operate a computer and telephone.
* Constantly required to lift and/or move up to 15 pounds.
* Frequently required to lift and/or move up to 25 pounds.
* Occasionally required to lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
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