Job Description Sector: Public Sector / Government
Job Title: Service Desk Analyst
Type: Temp/Contractor
Location: Hybrid/Onsite Working (East Kilbride)
Duration: 6 months
Vetting: SC Security clearance check will be required
As part of a an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the estate.
This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an experienced, intelligent, and enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Service.
The role is customer facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service.
Responsibilities:
Troubleshoot technical issues reported to Service Desk using available Knowledge Articles
Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
Assist with maintenance an...