Job Description
07/01/2026
Recruiter: First Option Healthcare
Job Ref: FirstOHC/TP/7921/590
Description: First Option Healthcare are looking to add to our vibrant and rapidly growing team! We are providing complex care and making a difference to so many families in the community. We are recruiting for a Trainee Care Manager to work within our Care Management Team based at our Head Office in South London (East Croydon).
Benefits
* Ongoing Career development
* £29,000 per annum
* 23 days holiday plus an additional day for your birthday
* Competitive pension scheme
* Excellent supporting network
* Employee assistance program
* Contributory pension
* Plus much much more!
Skills required for this role
* Excellent communication skills
* Computer literate, able to prioritise and deliver results
* Strong organisational skills, including risk management
* Able to work well under pressure & able to problem solve
* Team player, able to work well within a team environment
Responsibilities
* Create and maintain care rotas, ensuring all shifts are covered in allocated packages.
* Reallocate shifts when candidates are absent, ensuring any changes are communicated to both the client and management team.
* Manage client and candidate relationships by providing effective customer care.
* Assist colleagues within the team as and when required to ensure the smooth running of their packages.
* Monitor staffing levels on each package and provide clients with new candidates as and when required through proactive recruitment and from an existing internal database.
* Provide excellent levels of customer service, including weekly client courtesy calls, client visits and dealing with any queries or concerns.
* Build & maintain candidate relationships.
* Conduct quarterly supervisions with candidates to identify areas of concern and improvements.
* Assist the recruitment and compliance teams with candidate registration and ongoing compliance (right to work, DBS checks, mandatory training).
* Handle any non-clinical complaints/incidents by conducting investigations.Working with the Clinical department to identify training needs for candidates.
* Attending monthly client visits and other professional meetings as required.
* Produce monthly reports for clients and the management team.
* Complete relevant administrative duties such as updating the CRM system.
* Uphold the fundamental CQC standards of care at all times.
* Update NHS CCG's and other health professionals monthly with the progress of packages.
Qualifications
No specific qualification required; the role will consider candidates who've not worked within this environment previously. But the right candidate needs to be a good communicator, team player, well organised and able to problem solve.
Contact Details
* First Option Healthcare
* Tel: 03335770305
* Contact: Rob Hortas
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