A growing insurance broking organisation is seeking an experienced Claims Client Manager to join its UK Real Estate team. This is a client-facing role, managing a portfolio of commercial property clients, delivering high-quality claims services, and ensuring strong relationships with insurers, loss adjusters, and internal teams.
Key Responsibilities:
* Manage end-to-end claims for a portfolio of commercial clients, including large or sensitive claims.
* Provide advice on policy coverage, documentation requirements, and claims processes.
* Negotiate with insurers to achieve fair and cost-effective settlements.
* Build and maintain strong, long-term relationships with clients, insurers, and loss adjusters.
* Conduct periodic portfolio reviews and provide management information as required.
* Support tenders and client presentations, demonstrating the claims proposition.
* Maintain accurate records, ensuring compliance with internal procedures and regulatory standards.
* Participate in insurer relationship meetings and contribute to service improvement initiatives.
Skills & Experience:
* Strong commercial insurance claims experience, preferably in property or real estate.
* Knowledge of commercial insurance policies claims procedures, and risk management principles.
* Excellent analytical, problem-solving, and negotiation skills.
* Strong communication skills, able to build rapport with clients and stakeholders.
* Well-organised, able to prioritise workloads and meet deadlines without compromising quality.
* Competent in Microsoft Office and internal claims systems.
* CII qualifications required (or willingness to take out the relevant classes).
* Understanding of regulatory controls and compliance requirements.
Ideal Candidate:
A proactive, client-focused claims professional with a strong commercial insurance background within Real Estate or Property who is motivated to develop further through formal CII learning and hands-on experience.