Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an ‘Excellent’ Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors such as Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
About The Team
At Motorway, we're transforming the way businesses and individuals manage lease vehicle returns and our Enterprise Operations Team is at the heart of this new, high‑growth change. As the main point of contact for enterprise lease customers, we’re not just handling calls and emails; we’re guiding customers through every step of the inspection and return process, ensuring clarity, trust and a smooth experience. While working with purchasing dealer partners to ensure a smooth buying process, we help customers complete inspections, coordinate collections and liaise with dealers. Our team ensures that vehicles are profiled, sold, inspected and collected, driving operational excellence, improving customer satisfaction and supporting Motorway’s growth within the lease vehicle market. Joining the team means being part of an ambitious new chapter for Motorway.
What You’ll Be Doing
* Being the primary point of contact for enterprise lease customers via phone (inbound and outbound), email and WhatsApp, guiding them through their vehicle return and inspection process.
* Conducting scripted customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps.
* Gathering and validating vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale.
* Explaining inspection outcomes, indicative charges, and the collection process in a clear, concise and professional manner.
* Capturing preferred collection dates, confirming logistics and ensuring all transport details are accurately recorded.
* Moving vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post‑sale support and invoice creation, ensuring accurate handover.
* Generating and sharing damage reports, supporting customer questions and assisting with post‑sale updates.
* Communicating directly with dealers post‑sale to handle renegotiation requests, assess new damage or grading changes, apply agreed pricing matrix and resolve outcomes within defined threshold – escalating where required.
* Keeping systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards.
* Collaborating closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined‑up customer experience.
* Working towards quality, productivity and customer experience targets while following defined enterprise processes.
About You
* You’re confident speaking with customers and dealers on the phone, via email and on WhatsApp.
* You’re calm, professional and clear when handling structured processes or sensitive conversations.
* You’re highly organised and comfortable managing multiple workflows across systems and trackers.
* You’re a quick learner who applies guidelines confidently and knows when to escalate.
* You enjoy working collaboratively in a fast‑based operational environment.
We offer a fantastic range of benefits to help you thrive
* £26,000 annual salary plus performance‑based commission.
* Great work‑life balance with standard shifts from 8:45 am to 5:30 pm.
* Sea‑fronted office location with regular social events, office drinks, weekly massages and free snacks.
* Flexibility to work from home one day per week to help maintain work‑life balance.
* Stock options to share in Motorway’s growth and future success.
* Pension scheme to plan for your future with our provider NEST.
* Strong commitment to your personal development, including a budget for books, courses, conferences, etc.
* Opt‑in comprehensive health insurance through BUPA, including dental care and fitness discounts.
* Cycle‑to‑work scheme – save big on a new bike and accessories.
* One paid volunteering day a year to use as you wish.
* Generous parental benefits including six months full paid maternity leave, four weeks paternity leave and workplace nursery scheme.
* … and much more!
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