At Kyte IT, we're not just growing. We're evolving, and we want you to be part of that journey.
Whether you're searching for IT jobs that challenge your skills, entry level IT jobs that help you take your first step into tech, or remote IT jobs that give you flexibility, Kyte IT has the opportunities to match your ambitions.
We've built a strong reputation for delivering innovative IT support with a people-first approach. And our expansion means we're on the lookout for passionate individuals ready to make an impact. From hands-on problem solving to developing your technical expertise, our roles are designed to give you the chance to grow while contributing to real-world digital solutions.
At Kyte, adaptability and collaboration are at the heart of everything we do. We offer an environment where no two days are the same, your growth is encouraged, and your contributions matter. So, whether you're exploring IT jobs to advance your career, considering entry level IT jobs to kick-start your journey, or looking for the freedom of remote IT jobs, you'll find your place here.
Job description
We're looking for an enthusiastic IT Helpdesk Support Engineer to join our team. This role is perfect for someone who's passionate about technology, enjoys problem-solving, and thrives in a varied work environment that includes both remote and on-site support.
Salary: £24,000 per annum
Location: Hybrid (On-site support required at client sites)
Hours: Monday – Friday, 10am – 6pm (35 hours per week, 60-minute break per day)
Contract: Full-time, permanent (subject to 3-month probation period)
Key responsibilities
* 1st Line Support: Act as the first point of contact for IT issues via calls, emails, or ticketing systems.
* Troubleshooting Technical Issues: Diagnose and resolve hardware, software, and network problems.
* On-site and Remote Support: Provide effective IT support both remotely and in person at client locations.
* System Maintenance: Monitor and maintain IT systems to ensure consistent performance.
* User Management: Manage user accounts, access levels, and password resets.
* Installations and Configuration: Set up software, hardware, and systems for new users or clients.
* Documentation: Log all incidents and resolutions, update internal knowledge bases.
* Training and Support: Help users navigate IT systems and follow best practices.
* Escalation: Refer unresolved or complex issues to higher-level engineers.
* Monitoring: Proactively identify and address potential system issues.
* Security Support: Assist with antivirus software, firewall management, and overall IT security best practices.
Benefits
* Hybrid working: Work in our office in Harlow, from your home, or at client locations
* 36 days' holiday (inclusive of public and bank holidays)
* 5% employer pension contribution
* A fast-paced, collaborative work culture with room to grow
* Ongoing learning and training opportunities
* Exposure to a wide range of systems and client environments
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Sick pay
* Work from home
Ability to commute/relocate:
* Harlow CM17 9TX: reliably commute or plan to relocate before starting work (required)
Experience:
* IT Support: 1 year (preferred)
Licence/Certification:
* Full UK Driving License (required)
Work Location: Hybrid remote in Harlow CM17 9TX