Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
We’re looking for an experienced Food & Beverage Team Leader to support the day‑to‑day operation of our food and beverage outlets and deliver exceptional service to RACV members, guests and visitors.
In this hands‑on role, you’ll work closely with the Outlet Manager to lead frontline teams, ensure high service standards, and contribute to a safe, welcoming and efficient dining experience across our diverse venues.
Key responsibilities will include:
* Lead and support F&B Attendants during service, setting the standard for service excellence
* Assist with daily outlet operations, including staffing, cash handling and end‑of‑day processes
* Deliver high‑quality service across a la carte, buffet, function and event settings
* Train, coach and provide feedback to team members
* Manage customer enquiries, complaints and challenging situations with confidence
* Ensure compliance with RSA, health, safety and RACV policies
* Minimise wastage and support cost‑effective operations
What you’ll need to be successful
* Proven experience in a Food & Beverage team leader role (ideally within a hotel, resort or similar environment)
* Strong knowledge of food and beverage service styles, wine and beverages
* Excellent communication and people leadership skills
* Ability to thrive in a fast‑paced, hands‑on service environment
* RSA certification (or willingness to obtain)
* Flexibility to work across a 7‑day roster, including weekends
We are Offering
* Discounts on RACV products & resorts
* Uniform + Free parking onsite
* Monthly employee reward and recognition program
* Ongoing training and career development
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
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