This is a Fixed Term role for approximately 12 months.
Set in a stunning location overlooking the beach and newly refurbished, The Bournemouth Highcliff Manager has an exciting opportunity for a Night Manager.
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
POSITION SUMMARY
- Serves as the property Manager on Duty and directs all property operations during the overnight shift in compliance with all Health & Safety requirements.
• Ensures that the highest levels of hospitality and service are provided during the overnight shift.
• Represents property management in resolving any guest or property related situation.
• Monitors and ensures compliance with all Guidelines to Operations.
• Fully compliant with all emergency procedures and being first point of contact when those situations take place (Fire, Bomb threat, Threat conditions etc.)
• Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to the reception team.
• Ensure optimum occupancy and average rate for the purpose of maximizing revenues.
• Report any faults or issues guests have risen to the relevant departments.
• Be fully conversant with all Front Office departmental procedures.
• Ensure all Front Desk tasks are complete in a timely manner and supervisors follow procedures as required according to SOPs.
• Ensure all brand standards are being followed by the Front Desk Agents and Supervisors.
• Exhibits behavioural styles that convey confidence and command respect from others, makes a good first impression and represents the company in alignment with its values.
• Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Assist management in training, evaluating, counselling, motivating and coaching employees; develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities.