Company Description
Royal Onsen is a
Luxury Clinic and Day Spa
in the heart of Bradford, offering world-class wellness experiences, advanced beauty treatments, and state-of-the-art facilities. We pride ourselves on delivering a consistent five-star standard where every guest feels valued, relaxed, and rejuvenated.
Role Description
We are seeking a
driven and dependable Spa Manager
who combines strong leadership with a no-nonsense approach to getting things done. This role requires someone who can confidently take charge, follow through on instructions, and lead the team to deliver both exceptional service and strong commercial performance.
The Spa Manager will:
* Oversee daily spa operations with precision and professionalism.
* Drive sales and upselling while monitoring performance and pushing for results.
* Lead, motivate, and support the team while holding everyone accountable to high standards.
* Protect and enhance the five-star guest experience at every stage of the client journey.
* Manage budgets, scheduling, and facilities to ensure smooth, efficient operations.
This is a
full-time, on-site position
in Bradford. Weekend and holiday availability is essential.
Qualifications & Skills
* Proven experience in
spa, hospitality, or wellness management
.
* Demonstrated success in
sales, upselling, and revenue growth
.
* Strong leadership with the ability to set expectations and nurture high-performing teams.
* Excellent customer service skills and a commitment to a luxury guest experience.
* Organised, proactive, and solution-focused with great communication skills.
* Knowledge of beauty, skincare, and wellness is a must.
* Degree in Business, Hospitality, or a related field is desirable but not essential.