Be part of, one of Scotland’s most iconic country house hotels, Greywalls as a Hotel Duty Manager
Description
Greywalls Hotel & Chez Roux Restaurant is a historic Arts & Crafts country house hotel overlooking the world-famous Muirfield Golf Course, just 30 minutes from Edinburgh. Designed in 1901 by Sir Edwin Lutyens, the property sits within six acres of enchanting walled gardens, offering an intimate and timeless retreat for golfers, garden lovers, and guests seeking refined Scottish hospitality.
As we prepare for an exciting major refurbishment at the end of 2026, we are seeking an exceptional Hotel Duty Manager on a Fixed Term Contract to October 2026, to help support the General Manager into its next chapter while honouring its rich heritage and longstanding reputation for excellence.
The Role
As our Hotel Duty Manager, you’ll be a pivotal point of contact for our guests and team alike. You’ll oversee daily operations, support Heads of Department, and ensure service runs seamlessly across the hotel — from check-in to dining to late-night guest requests.
You’ll work across all hotel departments, gaining valuable experience in Front Office & Reception (using Opera Cloud), Food & Beverage outlets, and housekeeping operations. This is an excellent opportunity for someone looking to build a long-term career in hospitality — ideal if you’ve undertaken a Hospitality Management degree and want to apply your skills in a hands-on leadership role.
Your focus will be on delivering exceptional guest experiences, solving problems with confidence, and leading by example in line with our REACH people values.
What You’ll Do
* Lead the hotel during assigned shifts — acting as the senior decision-maker on property.
* Champion the REACH Values:
o Respect – create a welcoming environment for guests and colleagues alike.
o Excellence – maintain the highest standards across all guest touchpoints.
o Accountability – take ownership for smooth operations and swift issue resolution.
o Cooperation – collaborate closely with all departments for seamless service.
o Honesty – communicate clearly and fairly with guests and the team.
* Monitor guest satisfaction and handle feedback proactively.
* Support and coach team members to deliver brilliant service and grow their skills.
* Oversee safety, security, and compliance, including emergency response when required.
What We’re Looking For
* Proven supervisory or duty management experience within a hotel or hospitality setting.
* Confidence in leading teams and making operational decisions under pressure.
* Natural people skills and the ability to inspire trust and respect.
* A guest-first mindset with a drive to go the extra mile.
* Strong problem-solving and organisational ability.
(Hospitality graduates or those aspiring to management roles in luxury hotels are encouraged to apply — this role offers excellent development potential.)
What We Offer
* Competitive salary and performance incentives.
* Employee perks: exclusive retail discounts using our reward and benefits platform, meals on duty, access to resort amenities, uniform provided.
* Learning and development opportunities to support your career journey.
* Generous “recommend a friend” scheme and regular staff social events.
* A beautiful, inspiring location on Muirfield, East Lothian.
Join Us
If you’re ready to lead from the front and help us create a story-worthy stays at the Greywalls, we’d love to hear from you.
Who We Are
At Marine & Lawn Hotels & Resorts, we create story-worthy stays in some of the UK & Ireland’s most remarkable destinations. Our Greywalls property — moments from the world-famous Muirfield Golf Club and the East coastline — blends timeless design with heartfelt service.