Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist ®. Job Description How does your working day look like … · Manage the Hotel's learning and development need analysis, through brainstorming sessions with various departments and the analysis of employee requests and guest feedback, in order to ensure the development of a comprehensive and fit-for-purpose L&D plan. · Manage the development and implementation of an integrated Hotel learning and development plan in order to prioritize critical areas and equip employees with the skill-sets required to meet current and future business objectives. · Recommend the nature, frequency and purpose of key L&D initiatives offered, both in-house and outsourced, in line with the operations' strategy, and ensure that all opportunities are leveraged to maximize learning whilst optimizing incurred costs. · Supervise the development and implementation of the Hotel's talent management process, including performance management and colleague mobility, to enable the Hotel to optimize its use of talent and foster an achievement culture. · Review nominations received from the various Hotel departments and review them and shortlist/ recommend participants in order to verify that the selected L&D service selected suits colleagues' job and training history. · Manage the development of out of the box training in line with the brand and update of training materials, such as course objectives, charts, user guides etc., in order to ensure that they convey training content in a compelling, accurate and trainee-friendly manner. · Manage the implementation of the succession planning process for key roles within the Hotel, by identifying mission-critical roles and potential successors, to build a strong succession pipeline for the Hotel's future. · Manage the selection and assessment of external service providers and the monitoring of their service delivery in order to secure highly qualified technical expertise to support the Hotel's L&D agenda. · Manage the definition of L&D feedback mechanisms and the collation of feedback on the Hotel's L&D services in order capitalize on strengths and address areas of improvement in a pro-active manner. · Manage the day to day operations of the Learning & Development department providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations. · Recommend some improvements to departmental policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence. · Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry · Representing T&C department on various occasions at internal H&S, HACCP, Green Globe, Food Waste, Waste Management, Talent Management, and other meetings. Qualifications Your personality counts more than your CV … · Bachelor's Degree in Hospitality Management or equivalent from an accredited and renowned University. · At least 2 years of L&D experience in a similar role, preferably with an international hospitality company or a recognized blue-chip organization. · Strong knowledge of key HR frameworks, with a focus on training and talent management. · Strong understanding of core hotel operations and of the luxury hospitality industry. · Strong presentation, relationships management, and teamwork skills. · Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships. · High task achievement & delivery of training, Excellent facilitation and presentation skills, Communication and Listening Skills and Ability to design Training Programs Additional Information Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!