We are working with a local authority to appoint a Benefits Assessment Officer to support the delivery of Housing Benefit and Council Tax Support services. The role offers flexibility to work fully remotely or from the office, depending on candidate preference. This is a great opportunity for an experienced officer to join a high-performing team where you will assess eligibility, process applications, and manage changes in circumstances in line with current legislation and council policy. The successful candidate will have strong knowledge of welfare benefits, the ability to interpret complex legislation, and demonstrate a high level of accuracy and customer service. The Role ·Assess Housing Benefit and Council Tax Support applications in accordance with current legislation and council policies ·Determine eligibility and entitlement, verifying all supporting documentation from applicants, landlords, DWP, HMRC and third parties ·Process changes in circumstances using ATLAS, VEP, UCDS and other relevant data sources ·Maintain clear, accurate and accessible claim records using internal systems ·Identify and refer potentially fraudulent claims to the DWP Fraud and Error Service ·Issue overpayment invoices and recover overpaid Housing Benefit using appropriate recovery methods ·Respond to queries from customers and stakeholders via telephone, email and written correspondence &middo...