Responsibilities & Qualifications
- Actively engage and undertake duties that supports the store operations
- Delivering team briefs and contribute to team meetings
- Supporting the store management in assisting with team development
- Previous experience of supervising a team
- Strong background in a customer facing role ideally within a premium or luxury environment
- Ability to guide and coach others
- Flexibility and ability to adapt to changing priorities
- Ability to work in a fast-paced retail environment
- Have excellent communication and interpersonal skills
- Have excellent organisational and decision‑making skills
- Excels under pressure
What You’ll Be Doing
- Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
- You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
- Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
- Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
- Providing an in depth knowledge of our brand and our products to our customers and your team
Why Choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
Benefits
- Employee discount up to 75%
- Sales and service bonus scheme
- Refer a friend bonus scheme
- Long Service bonus scheme
- Contributory pension scheme
- Structured training and development programs
- Employee Assistance Programmes: Retail Trust and Life Works
- 25 days of holiday
- And many more
