Overview
UK&I People Consulting - AI HR Reimagined - Senior Manager
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The HR Transformation opportunity
The HR Transformation team is growing. We focus on partnering with clients to shape and navigate their people agendas, building functions that are business-focused, cost-effective, and agile by reimagining how HR can meet the needs of the business. Central to this is the use of AI to go beyond traditional HR operations, simplifying the tech landscape, unlocking insight through data, and delivering more personalised, human-centred experiences. Core to this strategy is the incorporation of Global Business Services (GBS) models, and people technology, with AI acting as a strategic enabler for HR organisations wanting to transform and evolve.
As part of our HR Reimagined team, you\'ll work with others to help clients reinvent their HR processes. We don’t use blanket solutions, but tailor our methods to each client\'s business and goals. Using universal strategies, AI and technology, we help HR departments change and improve. Your knowledge and experience will play a key role in driving this transformation.
You’ll join a growing team of specialists working with clients to:
* Reimagine HR operating and service delivery models, embedding GBS, automation, and AI.
* Shape AI and people technology strategies, simplifying landscapes and enabling human-centred experiences.
* Drive HR GBS transformation – from strategy and design to implementation – optimising efficiency, scalability, and impact.
* Guide clients to become AI-ready across data, process, governance, and people skills.
* Identify and prioritise AI/automation use cases across the employee lifecycle, building compelling business cases and pilots (GenAI, Agentic AI, intelligent automation).
* Build trusted relationships with senior stakeholders, influencing C-suite agendas.
You will and requirements
* Be passionate about using technology to create more human, inclusive experiences
* Be a people leader, with experience of leading others, supporting junior team members through client delivery to support their development
* Be platform-agnostic however have functional knowledge of leading platforms such as SAP SuccessFactors, Workday, ServiceNow, Moveworks, Eightfold
* Be a strong communicator with the ability to influence senior stakeholders
* Be curious, innovative and driven by a desire to help our clients achieve their goals
* Be professional, quickly establishing personal credibility and demonstrating expertise
* Take a practical approach to solving issues and gaining client agreement
* Be able to analyse complex problems and deliver insightful, practical and sustainable solutions
Qualifications and experience
* Experience of leading multiple HR Transformation workstreams to support organisations in the development of future HR Operating models, including embedding AI
* Leadership of teams to deliver complex and inter-dependent deliverables (e.g., C-Suite level presentations, workshop documentation, designing and facilitating process localisation and documentation build workshops)
* Experience of leading HR and HR Service Delivery Transformation - focusing on changing how HR and GBS functions operate, increasing and innovating capabilities
* End-to-end GBS experience – from strategy and design to implementation
* Understanding of the impact of AI on the HR operating model and the future role of HR in AI workforce design and run
* Designing and delivering people technology strategies, particularly involving AI and automation
* Leading AI readiness assessments across data, knowledge, process, governance, people & tech
* Building and prioritising AI/automation use case portfolios and applying structured methodologies to assess feasibility, business value and ROI
* Working with cross-functional teams (HR, IT, data, legal & compliance) to develop future-ready architectures and data models
* Simplifying or integrating people technology landscapes to maximise value and optimise employee experience
* Developing business cases and investment roadmaps for scaling AI or automation
* Strong client relationship management and stakeholder engagement and team leadership
Why EY will be brilliant for you
We make sure our people succeed. The networks you build and the experiences you have with us will help define and accelerate the rest of your career. Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Our People Consulting practice has over 11,000 practitioners operating within a globally integrated team, bringing their skills, insights and experience to support our clients. EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements.
Put yourself at the centre. Make your mark. Apply now.
EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across assurance, consulting, tax, strategy and transactions, in more than 150 countries and territories.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Professional Services
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