Operations Analyst (Professional Services)
Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business?
We’re hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis. This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data‑driven service delivery across our global client base.
The Business
Proactis is a leading Source‑to‑Pay software provider helping mid‑market organisations streamline procurement and finance operations. With a strong footprint across service‑led industries, we’re on a mission to digitise and automate processes that reduce costs, improve compliance, and drive efficiency.
The Role
You’ll be responsible for:
* Designing and standardising core Professional Services processes to ensure global consistency and scalability.
* Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility.
* Leading onboarding and enablement programs for new hires and delivery partners.
* Supporting project and service management tools (e.g., Certinia PSA, Asana), including configuration, training, and workflow optimisation.
* Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and KPIs.
* Analysing operational metrics to identify trends and opportunities for improvement.
* Collaborating cross‑functionally to support change initiatives and promote a data‑driven culture.
What You’ll Bring
* Proven experience as a PS Operations Analyst in a SaaS or tech‑driven environment.
* Strong background in process mapping, documentation management, and performance analysis.
* Experience with project management tools (Asana preferred).
* Analytical mindset with excellent attention to detail.
* Effective communicator and collaborator across technical and non‑technical teams.
* Passion for continuous improvement and operational excellence.
Even if you don’t tick every box, we’d still love to hear from you.
What You’ll Get
* Opportunity to shape operational excellence in a scaling SaaS business.
* Exposure to global service delivery and enterprise‑level transformation.
* Collaborative, improvement‑focused culture.
Ready to drive operational impact at scale? Apply now and help build the backbone of Professional Services at Proactis.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Analyst and Project Management
Industries
Technology, Information and Media
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