Job Description
Your new company
I am delighted to be working with our global client, in the financial services/automotive sector.
Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production.
Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Your new role
1. We are recruiting for a Customer Communications Governance Manager to join our client on a long-term temporary assignment.
2. You will be responsible for the development and management of the customer communication governance framework, ensuring adherence with it and that it is aligned with HQ guidelines and other local governance frameworks, as well as ensuring compliance with local legal and regulatory requirements.
3. This will be a part-time position, working 3 days a week on a job share.
4. You will support business process owners, certified individuals and communications owners/stakeholders with the achievement of Consumer Duty requirements around "Consumer Understanding" and "Consumer Support".
5. You will oversee the coordination of customer communication change processes, in support of other business change processes.
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