We’re recruiting for Customer Service Advisors to earn £23,809.50 per annum. Customer Service Advisor benefits: In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set. We offer a great benefits package, in addition to a generous holiday entitlement of 28 days bank holidays a free belief day with the opportunity to buy & sell an additional 5 days per year Training is included to prepare you for this role. Customer Service Advisor role: Deal with customer queries at the first point of contact (including: telephone calls, personal visits, emails, written correspondence and webmail queries) to meet both compliance and customer satisfaction targets. Ensure calls are prioritised and managed to a high standard. This includes recording work accurately and enabling repairs to be completed within agreed timescales. Raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied. Respond quickly to emergency and urgent maintenance queries to safeguard customers and property. Provide an efficient, courteous service to our internal and external customers during every interaction they have with us. Resolve customer queries at the first point of contact wherever possible and take ownership of enquiries that require further action. Use an empathetic approach if the customer has any reason to be dissatisfied and help to resolve their query to create positive customer experiences. Work collaboratively with colleagues across the Property Directorate, and other teams across the company to improve service effectiveness. Support the delivery of all administrative tasks within the rest of the Property Desk. Carry out other duties as may be reasonably assigned from time to time by the senior management team. To understand and comply with the company safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy. To comply with the company Health and Safety policies, procedures, and processes and to promote health and safety compliance for all. To act at all times within the company policies, procedures and code of conduct and uphold commitments to Equality and Diversity Customer Service Advisor pay: £23,809.50 per annum.