Job Title: QA Customer Support Location: Slough, UK - 3 days onsite in a week Duration: 1 year Contract Education/Degree Required - Field of Study Science related discipline Skills : Excellent communication skills (verbal and written) Excellent risk based decision-making and problem solving skills. Accurate data entry skills. Attention to detail. Ability to meet strict deadlines. Ability to work in team and solo capacity. Competencies and Behaviours Agility - Learns from experience, errors and setbacks. Embraces new initiatives and drives successful implementation in his/her area. Business Acumen - Sets and delivers on individual and team objectives that support the company strategy. Uses knowledge of his/her business area and related areas to make correct and timely decisions Collaboration - Works in partnership as an active member of his/her team and cross-functional working groups. Generously shares information and knowledge with others across teams and functions Customer Focus - Proactively seeks to understand internal/external customer and market needs. Manages internal and external customer relations professionally and effectively. Driving Results - Proactively shares credit for successes. Ensures delivery excellence for own goals and his/her team. Leadership - Supports others in taking responsibility for a safe and sustainable environment. Takes personal accountability for outcomes resulting for outcomes resulting from choices and behaviors of self and team. Ensures clear and direct 2-way communication within his/her team and other organizations. Work Experience Significant experience (5-10 yrs) working within a GMP-regulated pharmaceutical ideally biologics or biopharmaceutical environments and/or relevant QA experience Level* Advanced - 5-10 years