At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day, we solve complex technical and business problems with ingenuity and simplicity. We’re making history, and the good news is we’ve only just begun.
Job Description
Amazon is a highly data-driven company passionate about its customers. Ensuring customers receive their orders on time and with quality is vital. The processes at our fulfillment centers (FCs) are largely manual and involve many associates. A critical role is that of a Process Associate, who mentors and guides associates to meet customer expectations by following standard work practices, while maintaining safety and quality standards.
Job Responsibilities
1. Daily management of the shift:
1. Administrative management of associates
2. Job allocation to associates
3. Monitoring and mentoring associates on productivity, quality, and safety
4. Monitoring status of counts and problem-solving queues
2. Responsible for shift quality and developing action plans
3. Preparing and implementing training and development plans for associates
4. Conducting daily 4M and 5S audits at work stations
5. Serving as a stand-in for the Area Manager
Basic Qualifications
* High school diploma or equivalent
Preferred Qualifications
* 2+ years of experience with Microsoft Office products and applications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, including support for interviews or onboarding, please visit this link. If your country or region isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other legally protected categories.
#J-18808-Ljbffr