Overview
Operations Director – Mercedes-Benz UK. Lead the execution and governance of Financial Services products, Agent Network Representation, and Vehicle Logistics. A strategic, results-driven leadership role with a focus on customer experience and business growth for one of the world’s most prestigious brands.
What You'll Do
* Financial Services Leadership: Drive the sale of Mercedes-Benz Financial Services products, ensuring regulatory compliance, best customer experience and outcomes, and portfolio growth (volume, revenue).
* Network Strategy & Operations: Develop and lead network representation strategies to guarantee customer satisfaction and meet volume aspirations. Manage agents to adhere to standards.
* Vehicle Logistics: Oversee logistics related to vehicle distribution and inventory management; optimize processes to improve efficiency and reduce costs; streamline the sales cycle.
* Regulatory Compliance & Risk Management: Oversee all regulated activity within Operations; report to Mercedes-Benz Financial Services through relevant committees; uphold ethical standards and regulatory compliance.
* Sales Channels & Customer Engagement: Support direct sales to large leasing and rental companies and specialized sectors; oversee lead generation for retail and fleet customers, including VIP schemes and online showroom initiatives.
* Programme & Contract Management: Administer funded employee and partner car schemes; oversee customer support and contract administration related to Service Contracts.
What You'll Bring
* Senior leadership experience in the automotive industry, with a track record of leading and inspiring large, high-performing teams.
* Asset-based lending experience and broad understanding of the UK financial services landscape.
* Significant automotive retail/leasing experience.
* Exceptional communication and stakeholder management skills.
* Strong understanding of customer, agent, and market dynamics; ability to set and drive a clear organisational vision.
* Experience managing complex, multi-faceted programs; willingness to travel and collaborate across global teams.
* Commitment to ongoing professional development.
What’s in it for you?
Join a team driven by innovation, excellence, and commitment to exceptional customer experiences. Competitive salary with discretionary bonus, access to colleague car schemes, pension, and a flexible benefits pot to tailor your benefits. Support for wellbeing and development, including Employee Assistance Programme and Mental Health support, plus flexible opportunities for work-life balance.
Who we are
Mercedes-Benz is committed to inclusion and equal opportunity. We value diverse backgrounds and experiences, and we strive to create an inclusive environment where everyone is welcome and respected.
Other information
If you have questions about data protection or the recruitment process, please contact the Mercedes-Benz UK Data Protection Officer. This posting reflects UK recruitment requirements and right-to-work considerations.
Ready to apply?
If you are a driven and ambitious operations leader with a passion for the Mercedes-Benz brand, we’d like to hear from you. Apply to drive the future of Mercedes-Benz in the UK!
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