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First Military Recruitment is working in partnership with our reputable client who is seeking a Field Operations Support to join their team in Leatherhead.
The Field Operations Support is responsible for providing support and clerical services to their assigned Field Operations Manager to ensure effective management and coordination of administrative tasks. They also assist with some specific commercial, contractual, HR, Transport, and H&S requirements.
My client is a property maintenance and installation organization. The Mechanical arm specializes in servicing, repairing, and installing gas central heating and hot water services for local authority and Housing Association landlords.
Duties and Responsibilities:
1. Manage and coordinate relevant work orders from start to finish.
2. Assist FOMs in coordinating in-house and agency operatives, subcontractors, and resources to maximize productivity, customer satisfaction, quality, and completion of works.
3. Ensure effective utilization of plant, equipment, materials, and transport resources according to contract requirements and good practice.
4. Prepare applications for payments, DFAs, and invoices based on timesheets, SORs, materials, POs, VOs, and quoted works; forward electric certificates and invoicing sheets to Accounts.
5. Assist FOMs in collating weekly and monthly financial statistics.
6. Support Payroll, Purchase, and Sales ledger in resolving relevant queries.
7. Monitor potential complaints via an up-to-date Complaint log.
8. Review customer satisfaction data and implement processes for capturing feedback.
9. Help collate data and prepare insurance reports related to works.
10. Support FOMs in managing recruitment, including dealing with agencies, conducting interviews, and ensuring compliance with H&S, HR, Transport, and IT procedures.
11. Monitor and manage unproductivity, sickness, and attendance, communicating with Payroll/HR and updating Oneserve.
12. Review Vehicle telematics data.
Skills, Experience, and Qualifications:
Essential:
* Minimum of 6 GCSEs or equivalent, grades A–C, including English and Math.
* Experience working in a multi-site company.
* Experience in high-volume, high-pressure environments.
* Knowledge of office administration.
* Significant experience in customer service roles, dealing directly with the public.
* Excellent verbal and written communication skills.
* Commitment to high-quality service and customer care.
* Willingness to undertake further training and development.
* Ability to work productively within a team.
* Effective time and workload management skills.
* NVQ in Business Administration.
* NVQ in Customer Service.
* Preferably experience in building construction and/or housing maintenance.
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