Vertu Ford Stoke
Vertu Ford Stoke have an exciting opportunity for a Parts Advisor to join our friendly and professional team!
Hours: Full-time, 40 hours per week (Monday to Friday), with 1 in 3 Saturday mornings paid at overtime rate
Salary: £26,000 basic + excellent company benefits
Were proud of our strong team culture at Vertu Ford Stoke, where collaboration and customer care come first. This is a customer-facing role where youll work closely with our Service Department to ensure our customers and technicians receive the parts they needaccurately and on time.
Youll be joining a small, experienced team of four, offering you valuable support, shared knowledge, and a collaborative environment from day one. While this role is not target-driven, it is a fast-paced environment that requires strict adherence to processes, strong attention to detail, and a team-oriented mindset. The ideal candidate will be computer literate and confident using systems to manage enquiries and parts catalogues.
What Youll Be Doing:
* Supporting both retail and trade customers by responding to parts enquiries in person, over the phone, and online
* Accurately identifying vehicle parts based on customer needs and service team requirements
* Using current promotions and offers to meet sales goals
* Looking for opportunities to offer relevant additional products
* Following established procedures to maintain efficiency and consistency
* Maintaining up-to-date knowledge through bulletins, updates, and ongoing training
What Were Looking For:
* Previous experience in the motor industry is essential; experience as a Parts Advisor is desirable but not required
* Strong communication skills and a customer-first mindset
* A team player who thrives in a collaborative environment
* Excellent attention to detail and process-oriented thinking
* Confidence using computers and cataloguing systems to identify parts and solutions
At Vertu Motors, we invest more in our colleagues' development than any other motor retailer. If youre successful, youll benefit from the support of an experienced team and can expect excellent ongoing training, a clear path for progression, and a fantastic range of benefits, including:
* 25 days holiday rising with length of service plus bank holidays
* Access to our online rewards platform with cashback and discounts for multiple retailers
* Preferential Service Rates
* Colleague Purchase Scheme
* Share Incentive Scheme
* Pension scheme
* Enhanced Maternity & Paternity
Apply today to join a supportive, fast-moving team where customer care, teamwork, and professional growth are at the heart of everything we do.
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