Operations Area Lead
Are you truly ready to lead and inspire multiple store teams in a fast-paced, ever-changing retail environment?
Can you confidently take full ownership of financial performance while ensuring every store meets the highest standards of safety and service?
Do you have the resilience, drive, and leadership to make a real impact from day one?
MacGregor Black are partnering with a Retail Business on the search for a Operations Area Lead. This is a permanent field-based role in York.
As the Operations Area Lead, you will be a hands-on leader with a passion for retail excellence, team development, and operational efficiency. You’ll thrive in a demanding, fast-paced environment, where no two days are the same — driving commercial performance, leading high-performing teams, and ensuring the highest operational and safety standards across your area.
Key Responsibilities:
* Lead and support a portfolio of convenience retail sites to deliver operational excellence.
* Coach, mentor, and develop Store Managers to achieve KPIs and growth targets.
* Take full ownership of store P&L, budgets, and financial reporting, ensuring profitability across the area.
* Monitor compliance with food safety, health & safety regulations, and licensing requirements.
* Conduct regular site visits and audits to ensure consistent standards across all stores.
* Support the rollout of new initiatives, promotional activity, and operational changes.
* Provide guidance on HR-related issues including performance management, recruitment, and employee relations.
* Collaborate with cross-functional teams including HR, finance, and marketing to deliver strategic objectives.
What We're Looking For:
* Proven multi-site retail management experience, ideally within convenience or food retail.
* Strong understanding of food safety, health & safety, and compliance regulations.
* Demonstrated ability to manage store-level P&Ls and budgets effectively.
* Field-based management experience with the ability to travel regularly.
* Confident and effective leader with excellent people management skills.
* HR experience is highly desirable (e.g., recruitment, disciplinary, absence management).
* Results-driven, commercially astute, and highly organised.
Salary circa £40k plus additional benefits
For more information, please contact Alice Redmond today.